Vacant job

Empir Industry AB specializes in creating and delivering IT solutions that make the industry more competitive. We offer services and software for smart factories and warehouses for better traceability, quality assurance, and more efficient production flows, as well as the operation of critical systems and components. Empir has been active with a strong foothold in the industry since 1999. We work both locally and globally with our customers, offices, and employees in Uddevalla, Gothenburg, Trollhättan, Skövde, Vara, Floby, Olofström, and Charleston, SC, USA.

Empir Industry was certified in 2020, 2021, and 2022 as a Great Place To Work. This is a quality award that means we are a workplace where employees feel safe, proud, and happy. In 2021, we were on the list of the top 15 Best Workplaces in Sweden.

With us, we strive for everyone to have trust in the people they work for, to be proud of the work they do, and to enjoy working with the people they are with.

As an employee, you enjoy a maximized wellness allowance, regular health checks, a secure employment with a collective agreement, good leadership in the organization, and a personal development plan.

Empir Industry has gathered some of the industry's biggest hearts and fastest minds. Employees who deliver with passion, take personal responsibility, and put the team before themselves are what characterize us. We always strive to reach new levels through continuous improvement work.

We are looking for someone who is driven by constant development and proactive work. In this role, you will be responsible for creating an efficient and stable IT environment that covers the workplace, end-users, and common areas such as conference rooms. This means you are expected to provide all end-users with a good and stable IT environment. It also requires a service-oriented approach, as you support and assist your colleagues' daily work for the better. This is a full-time position that requires physical presence in Karlskoga, primarily at the client's premises. The Onsite Support team is responsible for providing service and information, handling inquiries, and resolving incidents and service requests from the business. You will prepare computers, install applications, and accessories for the end-user. You are responsible for keeping the existing knowledge database updated and providing users with new instructions and guides for both the business and IT. Your main tasks include:

• Ensuring that the delivery from local Onsite Support maintains high quality within all areas of responsibility. • Solving problems and supporting users where remote control does not work or is insufficient. • Installing and delivering computers, phones, and other client-related IT hardware and ensuring that our hardware register is updated. • Managing VIP cases, when we need to assist individuals who require quick and competent help within our services. • Documenting cases in the knowledge database and in the case management system for both end-users and IT resources. • Working with systematic troubleshooting. • Assisting colleagues in other locations, e.g., during major outages or security-related incidents. • Supporting printers and conference rooms. • Ensuring that the delivery from the local Onsite Support is high in all areas of responsibility. • It is an advantage if you have experience working in a large corporation with complex IT environments. • You possess good knowledge of Swedish and English, both spoken and written, and are also accustomed to documentation and administrative handling of cases within IT. • A B driver's license is a requirement.

We hope you have a strong technical interest and want to contribute to making it easier for your colleagues in the business. Thus, you enjoy supporting and like to work in an environment where conditions are changing and may need to be prioritized based on users' needs. You are customer-oriented, business-minded, and proactive in identifying potential challenges before they arise. You are used to working independently while being a good team player and are happy to share your knowledge. Furthermore, you have the ability to drive your processes forward and are eager to suggest improvements and process enhancements. Good communication skills and attentiveness are advantageous in relation to end-users and can also help build a network. We place great importance on your personal suitability for the role, and it is important that you can empathize with the user's situation to help professionally and pedagogically where needed; a pleasant demeanor and helpfulness are key words in our business. This position requires you to be approved in a security clearance in accordance with the Security Protection Act. The position requires you to undergo and be approved according to the applicable regulations for security protection. For positions where there are requirements for security classification, this may, in some cases, entail requirements for certain citizenship.

We are an exciting company that is growing and developing, and you have the opportunity to join and grow together with very driven and skilled colleagues, so it is important that you are an engaged team player. Selection is ongoing, which means that the position may be filled before the application deadline.

Welcome to Empir Industry!